Frequently Asked Questions
Your answers, simplified. Still need help? contact@tecnickly.com
Power Stations & Safety
Who is this for?
Households in high-risk outage areas—hurricanes (FL, TX Gulf Coast, LA, the Carolinas; Miami, Houston, New Orleans, Charleston), tornado/severe storms (TX/OK/KS, Midwest; Chicago, Nashville), wildfires/PSPS (CA/OR/CO), and winter blackouts (Northeast/Midwest). If you’re looking for a portable power station for power outage—an indoor-safe generator alternative to keep Wi-Fi on during a blackout or a battery generator for an apartment—this kit fits. It also works as a solar generator kit (100W/200W) with setup help for your portable power station, delivering emergency power for storms (including Texas power outage backup). Keeps phones & Wi-Fi on, is indoor-safe, and Concierge powers you on Day One (1-year warranty).
Can I use the station while it’s charging?
Yes, pass-through supported.
What can a 500W station run?
Essentials (phones, laptops, Wi-Fi, lights, CPAP < 500W).
Runtime formula
Hours ≈ (Capacity Wh × 0.85) ÷ device watts.
Example: 10W router ≈ 44h; 60W laptop ≈ 7.4h.
Which kit should I choose?
Pick 500W Mini if you mainly need Wi-Fi + phones + lights and portability. Pick 2400W Elite if you need to keep work gear, fridge/medical, or multiple rooms online through longer outages—pair with Concierge Pro to save time and stress.
Warranty
1-year hardware, we coordinate claims.
Panels & Charging
Panel choice
200W standard; 330W faster recovery.
Third-party panels?
Yes, with correct voltage/MC4.
Recharge times
Wall ~1.5–3h (model-dependent); solar depends on watts/sun/angle.
Service: Basic vs Pro
Kits include Basic
All kits come with Basic service included.
Station-only purchases
Choose Basic or Pro separately.
Pro vs Basic
Pro adds 1:1 onboarding, custom runtime plans, solar siting help, emergency check-ins, priority support.
Why cart shows “–$99.99” on kits with Pro
First month is included in today’s kit price; Pro subscription starts billing next month.
Orders, Shipping & Returns
Shipping
U.S., typical 3–7 business days after fulfillment.
Returns
30-day unopened; refunds 3–10 business days after approval.
I purchased my power station elsewhere—can I still use Tecnickly Concierge?
Yes. Concierge works even if you bought your station/panel from another store.
• Basic ($29.99 one-time): Day-1 quick start, safe indoor setup checklist, charging plan, device-runtime tips.
• Pro ($99.99/mo): Everything in Basic plus ongoing optimization, solar siting help, emergency check-ins during outages, and priority support.
To speed things up, include in your message: brand + model, battery size (if known), panel wattage, where you’ll use it (home/van/office), and what you need to power.
Get Concierge
Preorders (Brand)
What you’re preordering
T2400 Kit (200W included; 330W upgrade).
Timeline
Milestone emails (production → in transit → local → delivery).
Cancel
Full refund before label creation—email contact@tecnickly.com.
Notify me links
Payments & Financing
How can I pay?
• Cards: Visa, MasterCard, American Express, Discover.
• Fast checkout: Shop Pay, Apple Pay, Google Pay (when available on your device).
• Installments: Shop Pay Installments on eligible orders (shows at checkout; subject to approval).
• Subscriptions:
- Pro with a kit: Your first month is included in the kit price; monthly billing starts next month.
- Pro standalone: Billed $99.99 today, then monthly.
• Preorders: Charged at checkout to reserve your spot.
• Currency/processing: USD; payments processed securely via Shopify’s PCI-compliant providers.
Will I be charged twice for Pro?
No. With a kit + Pro, you pay once today for the kit (first month included), then monthly starting next month. With standalone Pro, you pay today and monthly after.
Support
Contact
Email: contact@tecnickly.com (Pro: priority channel).
Still need help?
Contact usTecnickly Concierge
Pro service: live onboarding, troubleshooting, runtime planning, stress-free setup.
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